Synchronization issues

Synchronization issues

Are you encountering synchronization issues on Journey across your devices?

Some contents you added from one device are not showing up on the other or some changes are not visible across devices.

Here's a list of simple checks and fixes you can try to solve this problem:

1. Check you're using the same account on every device

As Moleskine Journey allows you to sign up with third party login (Google, Apple) it may happen that you used a different account on different devices.

Check your accountย on each device and ensure the login email addresses match. If this is not the case log out and log in again in order to use the same account on every device.

2. Check your connection

Ensure you have an active internet connection (if the client is having a hard time connecting to the server you may see a loading bar at the top of the screen on the mobile apps)

3. Calendar and Events synchronization issues

To solve synchronization issues between your iPhone, iPad, and Mac for events or calendars, we recommend that you read our guide Sync external calendars. This guide provides step-by-step instructions on how to sync your calendars properly. The last paragraph of the guide addresses common synchronization problems and how to troubleshoot them. We hope this helps you resolve your synchronization issues.

4. Manual synchronization

Rarely something goes wrong and one client may get stuck in a stale state. If the previous solutions didn't work you may manually sync the client. In order to do that just tap the "Sync" button in the left side menu. This will fix any inconsistency and reset the automatic synchronization. Once you did this once there should be no need to repeat this operation as the automatic sync should start working again.

5. Log out and log back in

This is the classic ultimate solution for this kind of problem, if none of the solutions above worked you may try to log out and log back in again (minding point 1 stated above).

6. Contact us

Things can (and will) get messy in an unpredictable number of ways, we know. If you still have issues with sync please contact us using the feedback button in the apps or write us atย We'll be glad to help you.

Please make sure you add details such as the type of content that are not updated or any other details you deem linked to the issue.